7,000+ Employees trained since July 2025 600+ Stores reached across Malaysia 30+ Years of retail pharmacy heritage 28+ Active programmes in FY2026 7,000+ Employees trained since July 2025 600+ Stores reached across Malaysia 30+ Years of retail pharmacy heritage 28+ Active programmes in FY2026 HRDC-Certified Training Provider Healthcare-Born Academy Est. 2025 Backed by Big Caring Group

HRDC-Certified · Big Caring Academy · Est. 2025

Empowering professionals,
transforming careers.

An HRDC-certified academy built from Malaysia's leading community pharmacy group. We develop competent, confident, and future-ready professionals across healthcare, retail, corporate wellness, and beyond.

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CertificationHRDC-certified training provider

HeritageBorn inside Big Caring Group, est. 1994

ReachHealthcare, retail, and all Malaysian industries

AcademyLaunched 2025, built on 30 years of care

Who We Are

A training institution, rooted in healthcare.

Vision

Transforming organizations through talent development that leads to lasting excellence.

Recognised for quality, relevance, and impact, not breadth for its own sake.

Mission

To empower professionals through experiential learning and transformative mindset shifts, building capable, purpose-driven talent that advances corporate wellness, healthcare excellence, and better lives for all.

Through competency-based, experiential, and structured learning pathways.

Core Values

The principles that shape how BCA designs, delivers, and improves every learning experience.

Entrepreneurship

Agility and real-world outcomes over academic theory.

Innovation

Evidence-based enhancement, continuously refined.

Integrity

Ethical standards & professionalism in every program.

Passion

People-first development with care for careers, not just content.

Our Story

Thirty years from a pharmacy counter to a national academy.

BCA's journey began in 1994 with the founding of Caring Pharmacy, where healthcare met community care. What started as internal staff development within a growing pharmacy group has evolved into a structured training academy serving healthcare, retail, and corporate wellness needs.

1994

Year founded

32+

Years of healthcare-led training

1994

Caring Pharmacy founded

Healthcare meets community care. The foundation of everything that follows.

2007

Training Department established

A formal culture of learning & development takes root.

2024

Big Caring Group merger

BIG Pharmacy and Caring Pharmacy united under Big Caring Group.

2025

BCA established

Big Caring Academy formalised as a national training provider.

From a community pharmacy counter to a nationally recognised training institution, Big Caring Academy exists to grow people, not just skills.

Pillar 01

Internal L&D

BCG's internal capability-building platform, designed to support pharmacists, leaders, and team members through structured, high-impact learning journeys.

Pharmacy Excellence

Leadership & Management

Retail Operations

18 programs available

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Pillar 02

Corporate Program

Fully customizable programs delivered by qualified healthcare professionals to cater your upskilling needs

Physical Wellness

Mental Wellness

Professional Development

10 programs available

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What Sets Us Apart

Not a generalist vendor.
A healthcare-born academy.

Industry Rooted

Born from Big Caring Group, with 30+ years of retail pharmacy experience embedded in every programme.

HRDC Certified

Eligible programmes are HRDC-claimable, ensuring compliance and maximum training ROI for employers.

Healthcare Experts

Trainers include pharmacists, dietitians, doctors, nurses, and certified coaches, not generalist facilitators.

Structured Pathways

We don't deliver one-off sessions. Learning journeys include application, reflection, and performance evaluation.

Experiential Learning

Designed with a practical, participatory approach because learning with involvement sticks best.

Fully Customisable

Every programme can be tailored in content, duration, and delivery mode to your organisation's needs.

Our Trainers

Practitioners first.
Facilitators second.

Academy Director

Elaine Poon

B.Pharm (Hons)RPhMMPSLicensed NLP Trainer (SNLP)ICF CoachCertified Yoga InstructorCertified 7 Habits Facilitator

1,000+ employees trained

Program Director

Ian H'ng

B.Food Science & Nutrition (Hons)NLP Master PractitionerLevel 2 ICF CoachLeadership & Mindset Specialist

Education & Training Manager

Alicia Kang

M.PharmRPhMMPS17 yrs pharmacy experienceMental Health First AiderBlackmores CMED SpecialistCertified 7 Habits Facilitator

Program Manager

Bu Min Yee

B.PharmFitnessCertified 7 Habits Facilitator

Asst Training Manager

Lee Sin Bei

B..PharmCertified 7 Habits Facilitator

Lead Dietitian

Jane Foo

BSc DieteticsCorporate wellnessMAHPC Registered DietitianDigital health innovation

Our broader trainer pool

Beyond our core team, BCA draws from a network of qualified healthcare professionals across the Big Caring Group. All trainers are HRDC-accredited where required.

Medical Doctors Registered Pharmacists Dietitians & Nutritionists Mental Health Counsellors Physiotherapists ICF-Certified Coaches

Start your talent
and wellness journey today.

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General enquiries

Big Caring Academy

HRDC-certified training provider · Big Caring Group

bca.corp@bigcaring.com.my

Academy Director

Elaine Poon

20+ yrs · 1,000+ employees trained

elaine@bigcaring.com.my +6012 371 8932